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Major Microsoft Outage Disrupts Bing, DuckDuckGo, and ChatGPT Services

Major Microsoft Outage Disrupts Bing, DuckDuckGo, and ChatGPT Services May 2024

Major Microsoft Outage Disrupts Bing, DuckDuckGo, and ChatGPT Services

A significant outage impacted, Microsoft’s search engine, early Thursday, causing a ripple effect that took down several services reliant on its application programming interface (API). Among the affected services were DuckDuckGo, Ecosia, and ChatGPT, causing widespread disruptions for thousands of users.

Timeline and Impact

Reports indicate that the outage began around 2:00 AM Eastern Time. Users trying to access were greeted with an error page featuring a panda and the message: “It’s not you, it’s us.” Similar issues were reported by DuckDuckGo, which displayed an error message indicating problems in loading search results.

Statements from Affected Services

DuckDuckGo, a privacy-focused search engine, issued a brief statement on X (formerly Twitter) at 9:21 AM GMT, acknowledging the issue and thanking users for their patience:

“We’re currently experiencing an issue with DuckDuckGo Search that might prevent you from getting results. Thanks for your patience while we get our ducks in a row…”

Microsoft also acknowledged the issue via their Microsoft365 Status account on X, stating they were investigating problems affecting the Microsoft Copilot service:

“We’re investigating an issue where users may be unable to access the Microsoft Copilot service. We’re working to isolate the cause of the issue.”

User Reports and Reactions, a platform that tracks service outages, reported a spike in outage reports for just after 2:00 AM Eastern Time. Users attempting to access Bing and DuckDuckGo encountered either blank pages or HTTP 429 error codes. Additionally, while eventually resumed loading search results, DuckDuckGo continued to experience issues displaying search results as of 7:30 AM.

Broader Implications

This outage highlights the extensive reliance on Microsoft’s Bing API by various services. While Google remains the dominant force in web searching, Bing’s API serves numerous high-profile clients, including DuckDuckGo and Ecosia. These services utilize Bing’s search capabilities to provide search results, making them vulnerable when Bing’s systems encounter issues.

Business Context

DuckDuckGo, although significantly smaller than Google, handles 2.5 percent of US search queries and generates approximately $100 million in annual revenue. The company’s dependence on Microsoft’s Bing for search results underscores the interconnected nature of web services and the potential widespread impact of outages.

Ongoing Investigation

Microsoft has stated that they are actively working to isolate the cause of the issue. As the investigation continues, users and services dependent on Bing’s API are experiencing varying levels of disruption. This incident serves as a reminder of the centralized nature of many web services and the cascading effects that can occur when a major provider experiences technical difficulties.

This story is still developing, and updates will follow as more information becomes available.


What happened during the Microsoft outage on May 23, 2024?

A significant outage occurred early on May 23, 2024, impacting Microsoft’s search engine,, and its API. This outage affected services that rely on Bing’s API, including DuckDuckGo, Ecosia, and ChatGPT, causing widespread disruptions.

When did the outage start?

The outage began around 2:00 AM Eastern Time on May 23, 2024.

Which services were affected by the outage?

The services affected include, DuckDuckGo, Ecosia, Microsoft Copilot, and ChatGPT’s web search feature for Plus subscribers.

What kind of errors did users encounter?

Users reported seeing blank pages or HTTP 429 error codes. Bing users encountered an error page featuring a panda with the message: “It’s not you, it’s us.” DuckDuckGo displayed errors indicating problems in loading search results.

Has the issue been resolved?

As of the latest updates, has resumed loading search results. However, DuckDuckGo and other services may still be experiencing issues. Microsoft is actively investigating and working to resolve the problem.

What did DuckDuckGo say about the outage?

DuckDuckGo issued a statement on X at 9:21 AM GMT, acknowledging the issue and asking for users’ patience while they work to resolve it.

Is DuckDuckGo back to normal?

DuckDuckGo’s search engine loaded but continued to display an error message indicating issues with displaying search results. The team is working on fixing the outage.

How did the outage affect ChatGPT?

ChatGPT’s web search feature for Plus subscribers, which relies on Bing’s search capabilities, was disrupted. Users attempting to perform web searches encountered error messages.

Is ChatGPT’s web search feature working now?

As of the latest information, the issue is still being investigated. Users may still experience problems with ChatGPT’s web search feature.

What caused the outage?

The exact cause of the outage has not been identified yet. Microsoft is investigating the issue to isolate the cause.

Why did this outage affect so many services?

Many services, including DuckDuckGo, Ecosia, and ChatGPT, rely on Bing’s API for their search capabilities. When Bing’s API experienced issues, it caused a ripple effect, disrupting all dependent services.

What is being done to fix the issue?

Microsoft has acknowledged the issue and is actively working to isolate and resolve the problem. They are providing updates through their Microsoft365 Status account and service health platform.

How does this outage highlight the dependency on major tech services?

The outage underscores the reliance of numerous services on Bing’s API. While Google dominates web search, Bing’s API supports several high-profile clients, making outages impactful across multiple platforms.

What are the implications for DuckDuckGo and similar services?

DuckDuckGo and similar services that depend on Bing’s API are vulnerable to disruptions when Bing experiences issues. This incident highlights the interconnected nature of web services and the need for robust backup systems.

Where can I get updates on the status of the outage?

Updates are being provided through the Microsoft365 Status account on X and Microsoft’s service health platform. Keep an eye on these sources for the latest information.

Who can I contact for support?

For specific support related to Bing, DuckDuckGo, or ChatGPT, users should contact the respective service’s customer support. Microsoft users can refer to the Microsoft support page for additional help.

Will there be any compensation for the downtime?

This would depend on the terms of service and the policies of the affected companies. Users should check with the customer support teams of Bing, DuckDuckGo, or ChatGPT for information on any potential compensation.

Read more: Alitech Blog

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Zeeshan Ali Shah is a professional blog writer at AliTech Solutions, renowned for crafting engaging and informative content. He holds a degree from the University of Sindh, where he honed his expertise in technology. With a keen eye for detail and a passion for staying up-to-date on the latest tech trends, Zeeshan’s writing provides valuable insights to his readers. His expertise in the tech industry makes him a sought-after writer, and his work at AliTech Solutions has earned him a reputation as a trusted and knowledgeable voice in the field.

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